Why Choose a Travel Agent?

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Why Choose a Travel Agent?

Why Choose a Travel Agent?

One of the biggest questions you may ask yourself when looking at booking a holiday is "could I book this myself?" or "should I go through a Travel Agent?". Below are reasons shared with us by our clients as to why booking through a Travel Agent is the way to go.

So why choose a Travel Agent?

One question we do get asked is why choose a local travel agent versus an online travel option? Together with our clients, we've put together our top 6 reasons and are sharing them with you.


Planning travel can get tricky so having someone to listen to your needs and create your dream itinerary is key to you having a successful trip. We will work with you to build your itinerary with no plan being too complicated for us to work out. This allows you to sit back and relax knowing everything is being planned for you without the stress, hassle and uncertainty that can come with online travel bookings.


Organising required visa’s, travel insurance and transfers around time zones rated highly on the list of reasons why our clients preferred to come to us over booking their holidays themselves. These sometimes tricky requirements and logistics can be hard to navigate and understand so we are here to help make them as simple as possible for you.


With over 50 years combined travel experience our team can find the ideal holiday to match your needs. Our expert travel agents have experience in planning, creating, booking and managing holidays all over the world from short overseas breaks, cruising and rail journeys to long term, in-depth, complex holidays, some spanning 6-12 months long!

Flexible Options

Independent travel agents aren’t locked in to using specific companies. This means they have the freedom to find you the best value for your money.

Travel Assistance

Unexpected flight change or missed a transfer? Having someone to call when things don’t go to plan provides you with peace of mind. Know that there will always be someone back home that is ready to help you get your holiday back on track. A quick phone call or email and your travel agent can assist in dealing with and resolving any issues or concerns you may have.


Our travel agency is a member of the Australian Federation of Travel Agents (AFTA) which provides security for all travel booked. We are accredited each year and follow the standards of ATAS, sadly not all travel agencies follow this standard. When you pay a deposit for a holiday with us, you know we will be here next week! No need to worry about money going missing, information not being provided to you or hidden costs associated with your booking when you arrive at your destination. We also offer travel insurance to cover you for anything that may happen to you on your trip.

Just let us know what you need and we are here to make your travel dreams a reality!

Thank you to the beautiful Tammy who recently booked my holiday. She made everything so easy. I highly recommend booking through her.

– Claire B

We couldn’t be happier with Redcliffe Travel. Their wonderful agent, Tammy, recently booked our flights to Zimbabwe. Her attention to detail was fantastic! Her communication was outstanding, keeping us updated and even checking in after our return to ensure our travel went smoothly. We highly recommend Tammy and the team at Redcliffe Travel.

– Julia L

We have just returned from our second holiday organised and booked through Tammy. It's so comforting to deal with such a professional and caring staff member. Thanks heaps Tammy outstanding service once again

– Steve E

The Australia part of our trip has sadly finished. In a word, it has been amazing! We owe a lot to our travel agent Tammy Aitchison, who asked the right questions, gave us insightful guidance when planning this trip and basically ironed out the wrinkles we would have undoubtedly experienced had it not been for her assistance. You will discover that her professionalism and attention to detail is world class and her customer service is second to none.

– Alan B

We had a terrific family holiday arranged by Redcliffe Cruise Travel and we wouldn't hesitate to have them assisting us with our next trip. Because we like you guys! Because you are a local company. Because we like having an agent behind us in the event things go wrong on the journey.

– Sean G

As popular as do-it-yourself travel is and as savvy as we are with all things online, there are some aspects of travel that are much better dealt with through a travel agency and someone who really knows what they are doing. Tammy and Redcliffe Cruise and Travel are so knowledgeable and experienced in dealing with those aspects of travel that are challenging. Its good to work through someone who knows what they are doing and who take as much interest in you having a great holiday as you do!!

– Nette G

The service provided is always helpful and comprehensive. The booking documentation is always delivered on time to allow checking and to make changes if necessary.

– Beris & Jim B

I have used Tammy at Redcliffe Cruise and Travel twice now to book our family holidays. We have found her to be very professional and efficient. She has also been very obliging when I have had to ask questions regarding our holiday. We will definitely be using her in the future.

– Cathleen E

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