Disability Travel Assistance - Brisbane Airport

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Disability Travel Assistance

Disability Travel Assistance

For over 3 million Australians the provision of disability travel assistance is an important factor for deciding whether travel is an option. Travel brings adventure, new life experiences and can be one life’s greatest pleasures. Visiting new countries, meeting new people and exploring new cultures can provide a fresh perspective on your life and the world in general.

Sadly, for Australians with a disability the process of travel requires a large amount of forward planning and organisation. Slipping away for a spontaneous getaway is or taking a cheap last-minute holiday is simply not an option. Travel is usually dependant on the mode of transport required, providers of the services and the degree of disability friendly infrastructure in place. Accessibility is increasing across the world but unlike Australia not legislated to accommodate. It’s important to consider in your travel planning what accessibility is in place for other countries.

Brisbane Airport Disability Travel Assistance

Travelling out of Brisbane Airport has its advantages for disability travel. They are working with various disability groups and airline partners to build Australia’s most accessible airport. The airport is working towards providing facilities that are user friendly across all passengers with an emphasis on accessibility for those needing disability travel assistance.

Below we have listed some suggested tips for smooth passage of travel if you need disability travel assistance:

Before Arrival

  • Alert your travel agent, airline and any other travel providers of accessibility requirements.
  • Airlines will organise specific arrangements for you to transit through Brisbane Airport and connecting airports if informed prior.


  • In both the Domestic & International Terminals there are designated areas for pick up and drop off. These spaces are easily accessible from the entrance. Click for further information
  • Many accessible transport options are available if you are wanting to be dropped off, just chat to our team.

Screening, Passport Control & Border Security

  • All passengers and assistance animals are required to participate in security screening. If disability inhibits screening then alternative screening methods will be utilised. Click for further information.

Assistance Dogs

  • Brisbane Airport welcomes Assistance Dogs to travel with their owners
  • As a commitment to accessibility they provide toilet and watering facilities in both International & Domestic Terminals. Click for further information.

Medical Travel Companions

  • There are options if you're requiring additional medical assistance during your travel from Brisbane Airport to enlist the services of a Medical Travel Companion. Click for further information.

Hidden Disability Assistance

  • Click If you require further information on travelling options for persons with hidden disabilities ie. autism, dementia, anxiety or sensory issue.

At the Terminal

  • Brisbane Airport provides a large amount of accessible lifts and travelators to move around.
  • Airlines will liaise with you directly on their protocol for moving through the airport and boarding.
  • Accessible unisex toilets are situated all throughout the terminal.
  • Brisbane Airport staff are available to assist you, just visit the information desk or inform an Airport Ambassador.

Travel really is very achievable nowadays even with the challenges that disability presents. With some planning assistance is readily available and will ensure that your trip is one to remember for the right reasons.

Just let our team know when your booking your travel if there are any special needs that we may need to consider. Mostly, these are dealt by yourself directly with the operator but email or give us call if you have any questions regarding what may be available.

Thank you to the beautiful Tammy who recently booked my holiday. She made everything so easy. I highly recommend booking through her.

– Claire B

We couldn’t be happier with Redcliffe Travel. Their wonderful agent, Tammy, recently booked our flights to Zimbabwe. Her attention to detail was fantastic! Her communication was outstanding, keeping us updated and even checking in after our return to ensure our travel went smoothly. We highly recommend Tammy and the team at Redcliffe Travel.

– Julia L

We have just returned from our second holiday organised and booked through Tammy. It's so comforting to deal with such a professional and caring staff member. Thanks heaps Tammy outstanding service once again

– Steve E

The Australia part of our trip has sadly finished. In a word, it has been amazing! We owe a lot to our travel agent Tammy Aitchison, who asked the right questions, gave us insightful guidance when planning this trip and basically ironed out the wrinkles we would have undoubtedly experienced had it not been for her assistance. You will discover that her professionalism and attention to detail is world class and her customer service is second to none.

– Alan B

We had a terrific family holiday arranged by Redcliffe Cruise Travel and we wouldn't hesitate to have them assisting us with our next trip. Because we like you guys! Because you are a local company. Because we like having an agent behind us in the event things go wrong on the journey.

– Sean G

As popular as do-it-yourself travel is and as savvy as we are with all things online, there are some aspects of travel that are much better dealt with through a travel agency and someone who really knows what they are doing. Tammy and Redcliffe Cruise and Travel are so knowledgeable and experienced in dealing with those aspects of travel that are challenging. Its good to work through someone who knows what they are doing and who take as much interest in you having a great holiday as you do!!

– Nette G

The service provided is always helpful and comprehensive. The booking documentation is always delivered on time to allow checking and to make changes if necessary.

– Beris & Jim B

I have used Tammy at Redcliffe Cruise and Travel twice now to book our family holidays. We have found her to be very professional and efficient. She has also been very obliging when I have had to ask questions regarding our holiday. We will definitely be using her in the future.

– Cathleen E

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